Frequently Asked Questions

No, we do not sell balloons or provide installation services for them directly. However, we understand that balloons can complement the fun atmosphere of your event when using our bounce houses. To ensure you have access to high-quality balloons and professional installation services, we have established partnerships with preferred vendors who specialize in balloon decoration and installation.

Our preferred vendors are experienced in creating stunning balloon arrangements that can enhance the visual appeal of your event while ensuring the safety and quality of their installations. We can provide you with a list of these trusted vendors upon request, and you are welcome to reach out to them directly to discuss your specific balloon needs and preferences.

Ensuring the safety and enjoyment of all our customers is our top priority. To maintain a safe environment and extend the life of our bounce houses, we have specific guidelines in place regarding what is not allowed on our inflatable structures. Please take note of the following:

Shoes: Shoes must be removed before entering the bounce house to prevent punctures and damage to the inflatable surface. Socks are recommended.

Food and Drinks: Eating and drinking are not permitted inside the bounce house to avoid spills and potential choking hazards.

Sharp Objects: Sharp objects, including jewelry, keys, and pens, should not be carried or worn inside the bounce house to prevent punctures or tears.

Silly String: The use of silly string on or near the bounce house is strictly prohibited, as it can damage the material.

Pets: Pets or animals of any kind should not be allowed inside the bounce house to prevent damage and ensure the safety of all participants.

Spectators: Only designated attendants should be inside the bounce house while it's in use. Spectators, especially adults, should refrain from entering to avoid overcrowding and potential accidents.

Climbing Walls or Netting: Climbing or hanging onto the walls or netting of the bounce house is not allowed, as it can cause instability and pose safety risks.

Water or Wet Conditions: Bounce houses are not designed for use with water, and wet conditions can create slip hazards. Do not use them in the rain or wet grass.

Candles and Flames: Open flames, candles, or any kind of pyrotechnics should be kept far away from the bounce house to prevent fire hazards.

Smoking: Smoking is prohibited near the bounce house or within its vicinity due to fire risks and the potential for damage.

Failure to follow these guidelines may result in damage to the bounce house, additional fees, or even injury to participants. We want your bounce house experience to be safe and enjoyable for everyone, so please be mindful of these rules and communicate them to all participants at your event. If you have any questions or concerns about our guidelines, don't hesitate to reach out to us for clarification. Your safety is our utmost concern!

At Let’s Bounce Waco, we take the cleanliness and safety of our bounce houses very seriously. Our cleaning process follows industry-standard guidelines and is designed to provide a hygienic and enjoyable experience for all our customers. Here's how we clean our bounce houses:

Pre-Inspection: Before every rental, our team conducts a thorough pre-inspection of the bounce house. We check for any existing damage, wear and tear, or cleanliness issues. If any issues are identified, they are documented and corrected.

Spot Cleaning: After each rental, our team performs spot cleaning. We use a mild soap and water solution along with soft brushes or sponges to clean any visible stains, spills, or sticky residue. High-traffic areas and spots where food or beverages were consumed receive extra attention.

Rinsing: The bounce house is then rinsed thoroughly inside and out using a hose with a nozzle attachment. This step ensures that all soap residue is removed.

Disinfection: To maintain a high level of hygiene, we use a commercial-grade disinfectant that is safe for use on inflatable materials. The disinfectant is applied to all surfaces of the bounce house.

Drying: After cleaning and disinfection, we allow the bounce house to air dry completely. This is crucial to prevent moisture buildup, which can lead to mold and mildew growth.

Quality Check: Before the bounce house is folded and stored, it undergoes a final quality check. Our team ensures that it is fully dry, free from debris, and in good working condition.

Folding and Storage: The bounce house is folded according to the manufacturer's instructions, ensuring it is compact and well-organized for storage. It is then stored in a clean, dry area away from direct sunlight and extreme temperatures.

Regular Maintenance: In addition to post-rental cleaning, we perform routine inspections and maintenance on our bounce houses to address any wear and tear or issues promptly. This proactive approach helps ensure the safety and longevity of our equipment.

We take pride in our commitment to cleanliness and safety. Our rigorous cleaning process ensures that each bounce house is thoroughly cleaned, disinfected, and well-maintained after every rental. This way, you can have confidence in the quality and safety of our bounce houses for your events.

Yes, we are delighted to include balls with our ball pits to enhance your bounce house experience! When you rent one of our bounce houses with a ball pit, you can expect balls to accompany it. We offer a variety of ball colors to suit your preferences. Currently, you have the choice of white, pink, and blue balls to select from.

These balls are not only perfect for creating a fun and engaging play environment but also add an extra element of excitement to your event. Whether you're hosting a birthday party, a school play-day, or any other special occasion, our ball pits provide endless entertainment for children and guests of all ages.

Rest assured that we take care of all the details to ensure your experience is hassle-free and enjoyable. If you have specific color preferences for the balls, please let us know when booking your rental, and we'll make sure to provide the colors that best match your event's theme or your personal preferences. If no ball color is determined prior to the event, the generic white balls will be included.

At Let’s Bounce Waco, we want you to have a fantastic experience with our bounce houses while ensuring their longevity for future customers. Therefore, we have a clear damage policy in place to address any potential issues. Here's a summary of our damage policy:

Normal Wear and Tear: We understand that some wear and tear is normal and expected during use. You will not be held responsible for minor scuffs, scratches, or natural wear resulting from standard usage.

Customer Responsibility: As a customer, you are responsible for the care and safe use of our equipment. Please adhere to our usage guidelines and safety instructions provided at the time of rental.

Report Damage Promptly: In the event of any significant damage or accidents that occur during your rental, please contact us immediately to report the issue. We will assess the damage and determine the appropriate course of action.

Unauthorized Repairs: Please refrain from attempting any repairs on the bounce house yourself or through third parties without our prior consent. Unauthorized repairs may result in additional charges.

Damage Costs: In the case of substantial damage or neglect that goes beyond normal wear and tear, repair or replacement costs will be the responsibility of the customer. We will provide you with a detailed estimate of the repair or replacement cost based on the extent of the damage.

We take pride in maintaining our equipment in excellent condition, and we appreciate your cooperation in helping us achieve that goal. Our damage policy is designed to be fair and transparent, ensuring that both parties are aware of their responsibilities. If you have any questions or need further clarification on our damage policy, please feel free to reach out to us. Your satisfaction and safety are of the utmost importance to us.

We do not specify a specific weight limit for our bounce houses, but we have established recommended guidelines to ensure the safety of all participants. The guidelines for our bounce houses are as follows:

For the 8x10 Mini Bounce House:

Ages 6 or below: Maximum of 5 participants at a time.

Ages 7 and above are not allowed on the bounce house.

For the 13x13 Bounce House:

Ages 6 or below: Maximum of 7 participants at a time.

Ages 7 and above: Maximum of 4 participants at a time.

These guidelines are designed to ensure the safety and enjoyment of everyone using our bounce houses. It's important to follow these recommendations to prevent overcrowding and maintain a secure environment. If you have any questions or need further information regarding the use of our bounce houses, please feel free to contact us. Your safety and satisfaction are our top priorities!